Why all the excuses? How can we fix the logjam?
You could hire more staff but that’s expensive.
Take back control without adding more techs!
Your IT department can leverage the same integrated IT management solution CCI uses. Double overall IT staff productivity while providing management with visibility into backlogs and ticket flow.
This is many things, including…
- A fully cloud hosted solution
- Service and project ticket tracking
- Technician time tracking and productivity reports
- Agent based remote assistance
- Detailed hardware and software asset inventory
- Automatic patch management – assess, install and roll back patches with ease
- Define and manage your SLA’s, measure end user satisfaction, manage complaints
- Easy to understand, custom web dashboards
- Escalate tickets to CCI when needed – let our team help your team when needed